Welcome to Whistles Closet Shop’s FAQ page! We’ve compiled a list of common questions to help you enjoy a seamless shopping experience with us. If you don’t find the answer you’re looking for, feel free to reach out to our customer support team at [email protected].
Product Information
What types of products do you offer?
We specialize in affordable, elegant fashion including dresses, hoodies & sweatshirts, pants, shirts & blouses, and T-shirts. Our collection blends style with comfort, perfect for everyday wear and special occasions.
Are your products limited edition?
Yes, we often feature limited-offer items like elegant dresses, so be sure to grab them while they last!
How do I choose the right size?
We provide detailed size charts for each product to help you select the perfect fit. If you need further assistance, contact our support team.
Shipping & Delivery
Where do you ship to?
We offer seamless global delivery to most countries, excluding some remote areas and parts of Asia. You can check availability during checkout.
What shipping options are available?
We provide two options:
– Standard Shipping (12.95 USD): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment.
– Free Shipping: For orders over 50 USD, delivered via EMS within 15-25 days after shipment.
How long does order processing take?
All orders are processed within 1-2 business days with quality checks before shipment. You’ll receive a tracking number via email once shipped.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original condition. Please contact us at [email protected] to initiate a return.
Are there any items that cannot be returned?
Limited-offer or sale items may be non-returnable unless defective. Check product details for specific terms.
How do I exchange an item?
Exchanges are subject to availability. Contact our support team with your order details, and we’ll guide you through the process.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Absolutely! We use encrypted payment gateways to ensure your data is protected.
Account & Order Management
How do I track my order?
After shipment, you’ll receive a confirmation email with a tracking number. Use it to monitor your order’s journey.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Contact us immediately at [email protected] for assistance.
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
Contact & Support
How can I contact customer support?
Reach us at [email protected] for any queries. We’re here to help!
What are your business hours?
Our support team is available during standard business hours, Monday to Friday, and we strive to respond within 24 hours.